Frequently Asked Questions
Q: Do you carry liability insurance?
A: Yes we do. Jump 2 It Party Rentals has a 1 million dollar General Liability Policy. If your event requires additional insured added to our policy please let us know.
Q: Does the price include set up and delivery?
A: Yes, for much of Fayette and Coweta counties. Additional fees may apply for areas farther out. You can see what the delivery rate for your city by clicking here. Please remember, rental prices do not include sales tax. There is no tax on delivery rates.
Q: Do you deliver to other cities that are not on your delivery schedule?
A: Yes. Please call our office for a current quote.
Q: Does the standard 6 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as needed in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Sometimes they even have duct tape on them. Is this normal? Are they always that dirty?
A: No! While it is impossible to get the inflatable 100% clean, the jump should always be clear of leaves, grass and other large debris when you get it. Jump 2 It cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: Unfortunately, we do not set up at parks.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a $50, or 10%, Credit Card deposit, whichever is greater. The deposit is non-refundable once paid , except in cases of bad weather (see weather policy below).
Q: What is your weather policy?
A: If the chance of rain is 40% or less, for every hour during your scheduled rental time, we will go ahead and deliver the inflatable. If the chance of rain is above 40%, for any hour during your scheduled rental time, we will let you make the call. If you ask for the inflatable and it gets rained on, you still have to pay for the rental. If the rental is cancelled due to weather, within our policy guidelines, you will receive your deposit back on your credit card. Any cancellation outside of these guidelines will result in the entire balance being due. Please note, that to maintain a consistent policy, we only use the www.weather.com hourly forecast, and weather cancellations can only be made the day before the event.
Q: How big are the jumps?
A: Most of our basic jumps are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of dirt or rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office or you can Click Here to see it.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You may not be responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds or use of silly string or other substance) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: reservations@jump2itwestga.com 770-846-9500
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